Privacy Policy

Privacy Policy

This website is owned and operated by BHA Financial Solutions Pty Ltd T/A miPlan Online (miPlan).

miPlan is committed to protecting the confidentiality of your personal information. This policy explains the steps we have taken to ensure we honour this commitment.

This document should be read in conjunction with our website Terms and Conditions

If you any questions regarding miPlan’s Privacy Policy, please contact us via phone on 1300MIPLAN or email at

Why do we collect your personal information?

Collection of personal information is a necessary step in the process of delivering our products and services. As well as being required by the insurers whose products we offer through our site, collection of your personal information also enables us to maintain and improve customer service and meet our legal obligations.

It is your discretion which information you choose to disclose. However, if certain information is not provided, we may not be able to deliver all products and services.

What information do we collect?

We collect information about you and/or your family, where applicable, when you inquire about, apply for or purchase a product offered through us.

The types of personal information we collect (for both you and your family) may include:

  • identifying information, such as name, date of birth, residential address, email address and contact telephone numbers
  • employment status, occupation and gross income
  • lifestyle information such as smoking status, alcohol consumption and sporting activities
  • health information, such as height, weight and medical history
  • insurance information including application and claims history
  • financial information, such as credit card details

How Might we use or disclose your Personal Information?

We may use or disclose your personal information to our participating insurers, professional advisers, service providers, payment systems operators and financial institutions, and organisations authorized by miPlan to conduct promotional, research or marketing activities.

In some circumstances miPlan is entitled to disclose your personal information to third parties without your authorization such as law enforcement agencies or government authorities.

Access to your information

We will take reasonable steps to ensure that the personal information collected, used or disclosed is always complete and up-to-date. If you believe your personal information is not accurate, please contact us via phone on 1300MIPLAN or email at

While there is no charge for accessing your information, we reserve the right to charge the reasonable administration costs such as photocopying and postage.

Website Usage

Our website is professionally hosted and operates in a secure environment. However, you should be aware there are inherent risks associated with transmitting information via the Internet.

Cookies are small files a website transfers to your computer for record-keeping purposes. The information collected may be used by miPlan to improve your experience on our website.

miPlan uses Google Analytics to measure and analyse internet usage across our web sites. This enables miPlan to track the number of unique browsers to our web sites. This information is collected and aggregated and in no way does this identify a user personally.

Links to Third Party Sites

Links to third party websites are provided on our website for your convenience and do not represent miPlan’s endorsement of the sites. We are not responsible for the content or practices of these third party websites. We recommend that you check the privacy policies of these third party websites.